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Four Seasons Named on FORTUNE 100 Best Companies to Work For List for 21st Consecutive Year Article

Aspire Executive Lounges, Swissport's global airport hospitality brand, has joined the British Institute of Hospitality, the world’s leading and award-winning membership body for hospitality professionals. Aspire Executive Lounges becomes the first business partner from the airport lounge hospitality sector to join the Institute of Hospitality. Aspire Executive Lounges, the fast-growing Swiss brand in the airport hospitality business, has joined the British Institute of Hospitality (IoH), the world’s leading membership body for professionals working and studying in the hospitality leisure and tourism industry. Aspire Executive Lounges is the first business from the airport lounge sector to become a member of IoH. The collaboration will foster an exchange of expertise and insights: IoH will benefit from Aspire's expertise in airport hospitality, while Aspire, by sharing its wealth of experience with IoH members, can extend its professional network to the hotel and catering sectors and hospitality management schools. “Our vision for Aspire Executive Lounges is clear and simple: We want to deliver a guest experience that is similar to what our guests are used to from their preferred hotels, meeting the needs and exceeding the expectations of today’s travelers,” says David Collyer, Global Vice President of Executive Lounges at Swissport International AG. “We strive to deliver an unparalleled experience and set a benchmark that transcends our industry, redefining excellence across the hospitality sector. The Institute of Hospitality is a great network to exchange insights and experiences, and to learn from others in the hospitality sector, which will help us bring our vision to life.” Robert Richardson, CEO of the Institute of Hospitality: “Our aspiration at the Institute of Hospitality has been to develop and grow our membership, the number of countries we operate in, and the number of hospitality sectors represented within our organization. With that in mind, it is a natural partnership for us to welcome Aspire into our family, and to learn from their teams, who serve travelers with passion and dedication. As two organizations with similar values, we look forward to collaborating in promoting high levels of excellence within our profession.” With over 30 years of experience, Aspire Executive Lounges is Europe’s largest brand in the airport lounges sector. In 2023, Swissport welcomed more than five million customers worldwide at over 69 lounges in 20 countries. The airport hospitality brand recently opened new lounges at Toronto City Airport in Canada, and Helsinki-Vantaa Airport in Finland. Aspire Executive Lounges recently created a new lounge concept in partnership with the airline alliance oneworld. The first oneworld branded lounge was launched at Incheon Airport in Seoul, Korea, in December 2023. Aspire Executive Lounges is owned by Swissport International AG, the global leader in aviation services, serving airlines at 286 airports in 44 countries across 6 continents
Written by Amy

Employees have honoured Four Seasons as an employer of choice every year since the list’s inception.

Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, is proud to be recognised by its employees as one of the 2018 FORTUNE 100 Best Companies to Work For.

The list is compiled annually by FORTUNE and global research and consulting firm Great Place to Work, with results based on survey responses from employees rating their workplace culture on 50-plus elements. These include trust in managers, compensation, fairness, camaraderie and workplace traits linked to innovation. Last year, Four Seasons was also named a “Great Place to Work Legend.”

“It is a tremendous achievement to once again be acknowledged by our people as an employer of choice,” says J. Allen Smith, President and CEO, Four Seasons Hotels and Resorts. “Four Seasons employees are the best in the world – highly inspired and emotionally intelligent individuals who demonstrate genuine care for our guests, have a love of service, and ultimately make our company great. It is incredibly meaningful that they take such pride in their work and feel empowered to represent Four Seasons so well.”

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With a network of more than 45,000 employees across 46 countries – and growing – Four Seasons is home to a dynamic mix of people from diverse backgrounds, each bringing their unique experiences to the company.  From world-class chefs and mixologists to in-the-know concierges and meticulous housekeepers, every Four Seasons employee is passionate about their work and all are united by their dedication to delivering world-class service to each and every guest.

Four Seasons employees around the world are guided by the Golden Rule – the simple belief in treating others as one would like to be treated. The company hires for attitude, one that is consistent with the Golden Rule, and trains for skill.

“Our employees carry out exceptional work every single day at our hotels and resorts around the world, always providing the highest levels of service and creating lasting connections with our guests,” says Ed Evans, Executive Vice President and Chief Human Resources Officer, Four Seasons Hotels and Resorts. “We are committed to providing a great place to work for all, providing our people with the resources, support and environment that they need to thrive.”

As Four Seasons continues to grow its global workforce the company is focused on innovative service offerings that create more opportunities for personal connection among guests and with Four Seasons staff. In 2017, the company launched Four Seasons Chat as a way to connect guests and staff more easily, and on the platforms they use most. The messaging platform, available in more than 100 languages, has a uniquely human touch and is powered by real Four Seasons people, rather than a chatbot.

In addition to FORTUNE’s US-based ranking, Four Seasons consistently earns recognition as an employer of choice internationally for hiring and developing local talent in every location where it operates.

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Amy