American Airlines – Introducing flagship dining
American Airlines created the first airport lounge as a retreat for customers in New York in 1939 and now is re-imagining the lounge experience for 2016 and beyond.
Scheduled to open in early 2017, the Flagship Dining experience will debut at New York’s John F Kennedy (JFK) Airport, offering complimentary full service tableside dining with seasonal menus and fresh and locally-sourced ingredients curated by a New York based Executive Chef.
A first for any U.S Carrier, American will introduce a one-of-a-kind, pre-flight meal with full tableside service and elegant dining at select gateway hubs including New York’s JFK Airport, Dallas/Fort Worth International Airport (DFW), Los Angeles International Airport (LAX) and Miami International Airport (MIA). While Flagship Dining will provide the same personalised service, each location will reflect the personal flavours of its own Executive Chef.
In 2017 First Class customers on American’s three-class international and transcontinental flights will have exclusive access to Flagship Dining. As part of a multi-million dollar renovation, American will introduce a new Flagship Lounge experience in six gateways, offering dramatic renovations, refined décor and ambiance and additional healthy hot and cold food and beverage options as customers unwind before their flights.
Andrew Nocella, American’s Chief Marketing Officer said: “We’re investing more than $3 billion in every aspect of travel experience – whether that’s in our airports or in the cabins of the most modern fleet in the industry because we want customers to choose American Airlines every time they fly. Flagship Dining is something no other U.S carrier has offered and this separates us from the competition. It makes American a clear choice for customers who expect a refined, personal touch when they fly.”
Fernand Fernandez, American’s Vice President of Global Marketing added: “We want our customers to have a luxurious escape no matter the reason for their trip. Our goal is to deliver chef-driven creations and local flavours, giving customers a five-star restaurant experience when they travel.”
All Flagship Lounges will be larger and ultramodern, with elegant furniture, providing increased comfort and connectivity with more power outlets to recharge personal devices. With more expansive spaces dedicated to each Flagship Lounge, all Trans-Pacific, Trans-Atlantic, Deep South American and Airbus 321T transcontinental customers booked in first class and business class will have access to flagship services beginning in 2017.
Behind the scenes, culinary chefs will prepare fresh, healthy food options in state-of-the-art gourmet kitchens. Buffet services will feature new selections and the Flagship Lounge will continue to offer premium liquor, beer and wine. As always, Premium Service representatives will provide personal assistance with any travel needs including itinerary changes, upgrades or future reservations.
Renovations to the Arrivals Lounge experience at London Heathrow International (LHR) Airport started in February 2016. The makeover includes private showers and dressing areas, food and beverage service and a valet pressing service to help customers feel and look their best after trans-Atlantic flights.
The Arrivals Lounge in London Heathrow (LHR) Terminal 3 will be temporarily closed from February 29 while American Airlines work to bring travelers an all-new lounge experience later this summer. In the meantime, eligible travelers are invited to enjoy complimentary access to the British Airways Arrivals Lounge in Terminal 5. The British Airways Arrivals Lounge is open daily from 5 a.m. to 2 p.m.
American Airlines and American Eagle offers an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American is a founding member of the Oneworld Alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries.
For more information visit: www.aa.com/loungeupdates.