North East & Yorkshire Premier Hospitality

Grey Street Hotel

Grey Street
Written by Roma Publications

Grey Street Hotel – Makeover for top hotel

The opening of a new urban beauty retreat is the latest stage of an extensive 1.2m re-development programme at Grey Street Hotel – one of Newcastle’s leading city centre hotels, owned by Newcastle hospitality giant, Malhotra Group plc.

The refurbishment programme is being carried out by main contractors Kapex, with Collective Design as designers for the scheme.

All About You, at the Grade ll-listed Grey Street Hotel, is offering everything from facials and massages, to pedicures and spray tans to women – and men – in need of a daytime, post work or pre-night out boost.

Customers can choose from a menu of skin and body treatments using the Elemis product range, opt for OPI manicures and pedicures and relax with friends and partners with a choice of pamper packages.

And owner Elaine Beattie said the venue, which comprises three treatment rooms, a nail bar, a pedicure station and a make-up area on a mezzanine level – is the perfect place in which to end the day and prepare for the evening – or visit as part of a day trip to town.

Grey Street

“Customers can call in after work and enjoy a soothing stress-busting massage before heading home, or pop in with their friends for a manicure and makeover before they head off for a night on the town,” she said.

“We also hope people visiting the town centre for a day’s shopping will build us into their plans. And whether they have time to linger over a glass of fizz or are squeezing a visit into their packed schedule, they will do so in an exquisitely stylish setting – it’s an oasis of calm in a frantically busy world.”

The hotel development project also includes the refurbishment of its 49 bedrooms, which combine contemporary luxury with unique tributes to the city’s heritage – as well as the extension and development of the hotel’s main conference room to hold up to 100 people and a smaller meeting room to hold five people.

Following the beauty retreat’s launch, operations director, Atul Malhotra, said: “These refurbishments and the creation of All About You have helped Grey Street Hotel regain its position as the most elegant hotel in the city.

“We are delighted with the re-development and very excited for the future.”

Grey Street Hotel is situated at the heart of Newcastle city centre, on what is “the most beautiful street in England,” according to Pulitzer Prize-winning author Jane Smiley of the New York Times.

The hotel started life as a bank, but has also been a newsagents, restaurant and the Cavendish nightclub, before being converted into a hotel in the 2005. The Malhotra Group acquired the Grey Street Hotel in June 2013.

Grey Street Hotel’s philosophy is to strive to ensure that all guests have the best possible experience. They have a small team of dedicated and friendly staff who go above and beyond the call of duty, working hard to build relationships, monitor feedback and exceed customer expectations.

The vision of the Malhotra Group is to be recognised as a market leader in the provision of care and leisure through continued investment in their businesses, and in their people.

Their mission is to provide the highest standards of service for residents and patrons; to provide staff with the right environment, motivation and training through which to excel, and to continuously invest in their assets, and to comfortably exceed industry standards.

Grey Street




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