Specialist training provider Develop Training Ltd (DTL) is celebrating top marks in an audit by the Institute of Learning and Management.
Derby-based DTL, which specialises in training for the construction and energy sector, provides training for ILM qualifications, including Learning & Management apprenticeships, Level 3 Award, Certificate and Diploma in Leadership in Management and Mentoring & Coaching programmes.
Clive Lawrence-Forbes, Head of Corporate Management Development at DTL, said: “Naturally we are delighted with the outcome of this audit. It reflects not only the quality of our leadership and management training capabilities but also the real value that this is delivering for our clients. The results are a just reward for the tremendous efforts that everyone at DTL has put in to maintaining excellence in training delivery.”
The results of the audit confirmed that DTL is delivering ILM qualifications to the highest standard. The review verified the company’s high quality internal processes and procedures that support the qualifications.
For more information on DTL’s Leadership and Management training portfolio, click here.
DTL has produced a free-to-download whitepaper, examining the role that neuroscience linked to behaviour is playing in revolutionising customer service across all kinds of industries. It includes
- The value of customer service and changing customer demands
- Behavioural science and its impact on business
- Behaviour science and the benefits of its application in customer service
- How DTL supports businesses to introduce behavioural customer service trainingto their learning and development programmes
The white paper can be downloaded at http://resources.developtraining.co.uk/behavioural-customer-service-whitepaper
