Urban Villa has teamed up with The Know – the intelligent mystery guest service for luxury and boutique hotels – to receive genuine and valuable customer feedback covering the entire guest experience.
The Know provides luxury and boutique hotels with detailed, confidential, qualitative insight and analytics, bringing an innovative approach to feedback from real paying guests. It enables hotels to benchmark their performance, gain proprietary market insight into their specific and target guest’s preferences and create individual action plans using the sophisticated and bespoke question-led technology.
Martin Newbould, general manager at Urban Villa, said: “We are delighted to be teaming up with The Know. At Urban Villa we believe in putting our customers at the centre of our business. Like any hotel, feedback is essential and we feel that working closely with The Know will enable us to continuously strive to provide the best possible experience for our guests.”
With 100 suites, Urban Villa uniquely combines the comforts of residential living with the buzz and excitement of the design culture hotel. Located in Brentford, just a stone’s throw from the delightful surrounds of Kew Gardens and high-end feel of West London, the chic city apartments provide a sanctuary amid London’s chaotic cityscape. Whether guests are in town for work or leisure, Urban Villa offers everything from a hip Reunion Bar serving premium spirits and Spanish platters, through to a gym equipped with everything that’s needed to keep active while away from home.
Mané Ryatt, co-founder of The Know, said: “We are thrilled that Urban Villa is the latest boutique hotel to sign-up to receive genuine, detailed and invaluable feedback thanks to our innovative and tailored approach at The Know. Our Knowers are genuine paying guests with an eye for the details that make all of the difference – setting us aside from other mystery-shopper-style services. We want to ensure that, with the quality and invaluable insight we provide, Urban Villas continues to exceed their guests’ expectations.”