LSH Auto UK, part of the world’s largest Mercedes-Benz retail group (LSH International), is celebrating three years in business.
Officially beginning in July 2016, with the purchase of existing sites from the Mercedes-Benz Retail Group (MBRG), the past three years have seen LSH Auto UK significantly invest and develop the acquired sites.
The group has also overseen the larger redevelopments of Whitefield, Birmingham Central, and Manchester Central sites.
In April 2019, LSH Auto UK opened the Mercedes-Benz of Erdington Approved Used Cars ‘Centre of Excellence’. The brand-new site is an impressive bespoke used car preparation centre, complete with a purpose-built, industry-leading aftersales facility and service and MOT specialists.
The group will open the UK’s first Mercedes-Benz Autohaus – a dedicated retail space that will form part of the brand-new Mercedes-Benz of Stockport, in July 2019.
Mercedes-Benz of Stockport is a regenerated site, with a state-of-the art, purpose-built three-story facility, which will form LSH Auto UK’s Mercedes-Benz hub for the entire Manchester area.
Two buildings will form the flagship site – a 13,492sqm showroom – the Autohaus; a retail space for new and used cars and an aftersales facility, and a 17,166sqm purpose-built high-tech Body, Paint and Repair Centre, which is now open. This building also operates LSH Auto UK’s regional Used Car Preparation Facility and Parts Distribution Centre.
A destination in its own right, spread over 10.5-acres, Mercedes-Benz of Stockport comes complete with distinct, innovative features including a brand-new bistro, dedicated event facilities and garden, as well as a sleek-designed dealership space showcasing 140 vehicles. It will also incorporate a dedicated AMG suite and display 100 approved used Mercedes Benz vehicles in a purpose-built indoor showroom.
These two new launches are significant developments for LSH Auto UK, as both sites are aligned with the brand’s promise – ‘You Come First. Always’ – which focuses on putting the customer, and the customer experience, at the heart of everything they do. LSH Auto UK is committed to changing the landscape of automotive retailing, by creating spaces that are designed to be destinations rather than traditional retail spaces; innovative spaces that are aligned to offer a seamless customer journey.
The group also appointed Martyn Webb as managing director in November 2018 with new appointments across HR, IT and marketing. These new appointments serve as part of the group’s ongoing strategy to provide innovations in digital, social media, brand awareness and customer satisfaction.
Martyn Webb, LSH Auto UK’s managing director, said: “Three years is a real landmark for LSH Auto UK. We’ve come a long way since 2016, seeing remarkable renovations to the acquired sites and also the development of brand-new industry-leading facilities that are able to provide our customers with an incredible level of service. We want to be the change in automotive retailing and our brand promise of ‘You always come first’ is our main focus moving forward.”