For the third year running LGH Hotels Management Ltd – formerly LHMUK – has secured major success at the highly prestigious VenueVerdict Awards. LGH secured two Group Awards for 2018: No. 1 Large Group (for those who host 15 properties or more), and the Gold Standard Group Award, given to the hotel group with the highest number of venues achieving VenueVerdict Gold Standard Accreditation.
BVA BDRC’s VenueVerdict provides the only venue accreditation programme determined entirely by the voice of the customer and based on the meeting experience. In this case 365 competing venues and hotels were appraised in 2018 with decisions based on over 15,000 individual feedbacks.
Brett Arscott, Director of Sales & Marketing LGH, said “This is so important to us. The VenueVerdict awards reflect the views not of hospitality experts but the people who use and enjoy our hotels. To make them happy is the realisation of everything we try to do every day, every year.
“On these occasions it is usual to say that this is an award won by the whole team – but in this case that is justified. With VenueVerdict the weakest link in the chain can have a devastating effect on our performance. I could not be more proud of everyone who works across LGH properties.”
LGH manage a portfolio of 21 midscale and upscale hotels across the country under global brands Holiday Inn and Crowne Plaza. Collectively, the hotels boast 230 fully equipped conference, meeting rooms and event spaces. The MICE industry is a key focus and essential part of the hotels’ business, which will continue to be a priority for 2019 and beyond.
The LGH properties who received a 2018 VenueVerdict Gold Standard Accreditation include; Crowne Plaza Birmingham N.E.C, Crowne Plaza London Heathrow, Crowne Plaza Manchester Airport, Holiday Inn Basildon, Holiday Inn Brentwood M25 Jct.28, Holiday Inn Bristol – Filton, Holiday Inn Cambridge, Holiday Inn Cardiff City Centre, Holiday Inn Edinburgh Zoo, Holiday Inn Guildford, Holiday Inn London Bloomsbury, Holiday Inn Brent Cross, Holiday Inn London Heathrow Ariel, Holiday Inn London Heathrow M4 Jct.4, Holiday Inn London Mayfair, Holiday Inn London Regent’s Park, Holiday Inn London Sutton, Holiday Inn Maidenhead, Holiday Inn Milton Keynes, Holiday Inn Oxford.
The Holiday Inn Glasgow Airport also received a VenueVerdict Highly Commended Accreditation.
Simon Teasdale, Managing Director LGH, added: “We are delighted that our hotels scored so highly across the board and that as a group we have come out on top in such a competitive market. These awards are particularly meaningful as they recognise the consistently high positive guest feedback and this reflects our continued commitment to elevating the customer experience in the mid-scale market.”