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2015 Apprentice Winner Joseph Valente Adopts BigChange Technology to Spring Board Growth

The 2015 Apprentice Winner Joseph Valente Adopts BigChange Technology to Spring Board Growth
Written by Amy

The 2015 Apprentice winner, Joseph Valente, has selected  BigChange’s JobWatch platform to accelerate the growth of Impra-Gas, the  plumbing business he owns 50:50 with Lord Sugar.

Impra-Gas is on a  mission to revolutionise the plumbing industry, using the latest technology to  offer people a faster, higher quality service.  The company looked at a  number of software companies and after a rigorous tender process chose  BigChange’s all-in-one Mobile Workforce Management system.

The team  at Impra-Gas are totally focussed on scaling the business, whilst delivering  industry leading levels of service and convenience for customers. The paperless  app-based JobWatch system allows Joseph’s management team to manage the entire  operation from quotation all the way through to invoice, with integrated  planning, management, job scheduling and real-time vehicle and resource  tracking. The system also ensures consistent service quality and compliance with  an app that guides plumbers through critical checks and  procedures.

JobWatch is also enabling Impra-Gas to offer a seamless  and convenient service experience for customers, with real-time booking on the  company’s website as well as on a mobile app. Customers receive live updates that confirm the estimated time of arrival and on completion of work can make mobile payments. Automated electronic job cards and gas safety certificates ensure essential safety documents are safety stored and  recorded.

BigChange founder and CEO Martin Port said: “BigChange  exists to help ambitious businesses like Impra-Gas scale quickly, giving them  everything they need to run a dynamic, profitable and customer focused  operation. We’re really excited to have Joseph on board as a customer. His team  will be receiving the same five star service and support that is there for every  one of our customers.”

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